Assistant Resort Manager

Located on the Atlantic side of the Cabot Trail, Cabot Shores is a second home to guests from all over the world. We offer a range of traditional and unique accommodations, outdoor adventures, wellness services, cultural activities and serve nutritious meals in our Bistro. Join our team of hardworking, fun-loving staff and spend your time in a beautiful setting, enjoying activities onsite such as meditation, Qi Gong, kayaking, hiking, swimming, music jams, and more.

Duties include:
- Manage online and phone reservations including taking payments
- Welcome guests and provide excellent customer service
- Interview and assess job candidates
- Front desk training, supervision and evaluation
- Organize employee records
- Scheduling
- Basic Accounting (Assume responsibility of budgeting and monitoring expenses)
- Address customer complaints and go the extra mile to make sure guests are satisfied
- Organize and coordinate operations to ensure maximum efficiency
- Enforce adherence to regulations and quality standards
- Learn about and understand government programs such as Start, student coop programs & summer skills incentive, student summer jobs, apprenticeship programs and more
- Writing and tracking grants & proposals

- Knowledge of QuickBook system an asset
- Degree in Business Administration, Hotel/Hospitality Management or relevant field an asset or good experience in the field
- Hands-on experience in customer service, hospitality industry, administration, human resource, accounting or similar field
- Hands-on experience with website and social media
- Knowledge of provincial and federal job programs, standards, safety and regulations
- Computer literacy, proficient in MS Office and relevant software
- Excellent organizational and leadership skills
- Outstanding communication (verbal and written) and interpersonal skills
- Reliable with an ability to multi-task and work well under pressure
- Demonstrable aptitude in decision-making and problem-solving
- Proficiency in English; knowledge of additional languages such as French an asset
- Enjoy being in a rural area of Cape Breton


General information:
- Position is full time from June to October and part time the rest of the year
- Flexible schedule with possibility of split shift
- Hourly wage (depends on experience)
- Some staff housing available (inquire)

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